Frequently Asked Questions

We currently deliver orders exclusively within Hong Kong. Customers should provide a complete and accurate local delivery address during checkout to help facilitate delivery. Orders addressed outside Hong Kong cannot be processed for delivery. Please review our Shipping Policy for further information regarding locations, timelines, and delivery arrangements before ordering.

No delivery fee is charged for eligible orders delivered within Hong Kong. We provide free doorstep delivery to the local address entered during checkout. Customers should ensure their delivery information is complete before submitting an order. Additional details regarding dispatch, estimated timelines, and delivery procedures appear in our Shipping Policy online.

Delivery timing depends on order processing, dispatch arrangements, and the destination within Hong Kong. We generally take 2-3 business days to deliver your order in Hong Kong. Certain circumstances outside our direct control may affect arrival times, and relevant updates may be provided when information becomes available.

Eligible orders may be returned within 30 days, subject to the conditions outlined in our Return and Refund Policy. Return eligibility can depend on the product condition, and applicable requirements. We recommend reviewing the complete policy before requesting a return so you understand the process and any necessary steps involved.

To request an eligible return, contact us within the applicable 30-day period and provide the requested order details. Our team will explain the next steps based on your request. Please follow the provided instructions before sending anything back. Full eligibility requirements and procedures appear within our Return and Refund Policy.

If your handbag arrives damaged, contact us promptly and provide your order information along with clear details about the issue. Supporting photographs may be requested to help us assess your request. Please retain the item and its accompanying packaging while your request is reviewed under our applicable Return and Refund Policy terms.

If the handbag delivered differs from the item ordered, please contact us promptly with your order details and information about what you received. We will review the situation and explain the applicable next steps. Please keep the product and packaging available while the request is handled according to our return procedures.

Consider how you plan to use your handbag, what you typically carry, and which silhouettes complement your wardrobe. Structured handbags create defined outlines, while relaxed designs offer softer shapes. Shoulder, crossbody, handheld, and backpack-style options also provide different carrying formats, helping you select something suited to your everyday routine.

We aim to present product colors and details clearly through website images. However, appearance can vary slightly depending on screen settings, lighting, device displays, and photography conditions. Reviewing available product photographs and written descriptions together can provide a broader understanding of the handbag’s color, silhouette, decorative details, and overall appearance.

Use a soft, dry cloth to remove ordinary surface dust and store your handbag in a cool, dry location when unused. Avoid prolonged exposure to sunlight, moisture, heat, sharp objects, and abrasive surfaces. Avoid excessive filling where possible, as maintaining balanced contents can help the handbag retain its intended silhouette.

Each handbag page contains information about the product’s appearance, silhouette, color, handles or straps, decorative elements, and other relevant specifications. Review these details alongside the displayed product images before placing an order. For questions not addressed on the product page, customers can contact us through the available communication details online.

Our website includes dedicated policies covering shipping, returns and refunds, privacy practices, and applicable terms. We recommend reviewing relevant policies before submitting an order, particularly when you have questions about delivery or returns. These pages provide additional information regarding procedures, responsibilities, eligibility requirements, timelines, and other important shopping conditions.