Delivery Handbook
This policy explains how Pellicoridien prepares, dispatches, and delivers Hong Kong orders. Read it with our Terms and Conditions and Return and Refund Policy. Customers acknowledge the delivery area, timeline, payment requirement, cancellation deadline, and failed-delivery rules.
Service Area
Pellicoridien accepts orders only for Hong Kong addresses. Orders outside Hong Kong are not processed or delivered. Customers must provide an accurate address, telephone number, recipient name, and necessary access instructions.
Shipping is free for every accepted order. No delivery, handling, or shipping fee applies. The displayed product amount is payable in cash at delivery unless the order summary identifies a lawful adjustment.
Delivery Schedule
The estimated delivery period is 3 to 4 business days in total:
-
Preparation and dispatch require 2 business days; and
-
Courier transit ordinarily requires 1 to 2 additional business days.
Business days exclude Saturdays, Sundays, and Hong Kong public holidays. The timeline begins when Pellicoridien receives sufficient order information. Orders placed outside operating hours may begin processing the next business day.
Preparation Period
During preparation, Pellicoridien reviews order details, locates the item, prepares the package, and arranges courier collection. Customers should promptly report address or contact errors to concierge@pellicoridien.com .
Address amendments are not assured after processing begins. Pellicoridien may cancel before dispatch for unavailable stock, incomplete information, an address outside Hong Kong, or suspected misuse. Customers will be informed through supplied contact details.
Courier Transit
Dispatch occurs when the package leaves our warehouse and is handed to the courier. Transit ordinarily takes one to two business days. Estimates are not fixed appointments. Weather, traffic, building restrictions, emergencies, courier disruption, or events beyond reasonable control may cause delay.
If a material delay becomes known, Pellicoridien will provide available information through supplied contact details. Customers may email concierge@pellicoridien.com with their order number. Courier tracking information will be shared.
Cash at the Doorstep
Cash on delivery is the only payment method. Customers must pay the complete order amount in cash when the courier arrives. Pellicoridien does not accept online payment, payment cards, installments, or advance transfers for website orders. No additional cash-on-delivery charge applies.
The recipient must have sufficient cash and be present to accept delivery. Customers should never give payment credentials, banking passwords, or unrelated information to a courier.
Cancellation Boundary
A customer may request cancellation while the item remains with Pellicoridien and has not been dispatched. Requests must be emailed to concierge@pellicoridien.com with the order number and customer details.
Cancellation is unavailable once the package leaves the warehouse and is handed to the courier. A delivery refusal after dispatch does not convert the order into a timely cancellation. This rule does not restrict solutions that cannot be excluded under Hong Kong law.
Delivery Attempt Outcomes
Customers are responsible for ensuring that the delivery address is accessible, the recipient is available, and sufficient cash is ready. A delivery may fail when nobody is present, the courier cannot access the address, contact details are incorrect, or the full cash amount is unavailable.
In these circumstances, the order may be automatically considered as canceled. Pellicoridien may record the failed attempt. Repeated failed deliveries may affect acceptance of future orders associated with the customer, telephone number, or address. Any restriction will be based on documented order history and applied proportionately.
Receiving the Package
Customers should compare the delivered package and item with their order information as soon as reasonably possible. If the bag arrived damaged or an incorrect product was delivered, contact concierge@pellicoridien.com within thirty calendar days beginning on the delivery date.
Eligible returns receive free doorstep collection, with no restocking or collection fee. Following collection, Pellicoridien assesses the item within twenty-four hours. An accepted claim may result in an exchange. If the replacement is out of stock, a refund is processed by bank transfer after assessment and may take up to seven business days to appear, depending on the banking provider. Change-of-mind returns are not accepted, subject to mandatory rights. Complete requirements appear in the Return and Refund Policy.
Legal Standards
This policy is governed by Hong Kong law, including the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), Unconscionable Contracts Ordinance (Cap. 458), Electronic Transactions Ordinance (Cap. 553), and Personal Data (Privacy) Ordinance (Cap. 486). Delivery information and personal data are handled according to applicable Data Protection Principles and our Privacy Policy.
Nothing here excludes or limits a right, solution, or liability that cannot lawfully be excluded. If these terms conflict with a mandatory legal requirement, that requirement prevails.
Delivery Support
Questions, cancellations, address corrections, delivery inquiries, or complaints may be emailed to concierge@pellicoridien.com . Include the order number, customer name, and relevant details. The parties should seek fair resolution through direct communication without limiting access to an appropriate authority or Hong Kong court.