Our Data Handling Map
This policy explains how Pellicoridien handles personal data when customers browse, order, receive deliveries, request cancellations, submit returns, obtain resolutions, or contact us. Pellicoridien is a data user under Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486), or PDPO.
Data We Collect
Depending on the interaction, we may collect:
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Identity and contact data, including name, telephone number, email address, and recipient details;
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Order data, including selected products, order number, delivery address, instructions, status, and correspondence;
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Delivery data, including courier updates, attempted-delivery records, and reasons reported for failed delivery;
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Return data, including photographs, descriptions, collection records, assessment results, exchanges, and complaints;
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Refund data, including bank account details needed to process an eligible bank transfer; and
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Website data, such as device, browser, Internet Protocol address, and security records.
Please provide accurate information and avoid unnecessary sensitive data. Because payment is cash on delivery, Pellicoridien does not request online card details.
Why We Use Data
Pellicoridien uses personal data to:
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Review, accept, prepare, dispatch, deliver, or cancel orders;
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Coordinate free Hong Kong delivery and cash collection;
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Communicate order, delay, failed-delivery, return, exchange, or refund information;
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Arrange free return collection and complete the twenty-four-hour assessment;
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Process an eligible bank-transfer refund and address transfer inquiries;
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Respond to questions, complaints, and legal requests;
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Prevent misuse, protect the website, and maintain operational records; and
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Meet legal, regulatory, accounting, and dispute-management obligations.
We collect data lawfully and fairly for connected purposes, only to an extent that is adequate but not excessive. Missing required information may prevent order processing, delivery, collection, or refund administration.
Sharing Route
Pellicoridien may disclose relevant data to couriers, technology or storage providers, banks, professional advisers, insurers, regulators, law-enforcement bodies, or courts when necessary or legally required. Couriers receive delivery information but not bank refund details.
Service providers may use data only for official tasks and must apply appropriate protections. Pellicoridien does not sell personal data. For processing outside Hong Kong, Pellicoridien will take practicable steps to maintain protection comparable to PDPO requirements.
Retention and Accuracy
Personal data is retained only as necessary for its purpose and applicable legal, accounting, operational, or dispute periods. Unneeded data will be erased or anonymized unless retention is legally required. Customers should notify concierge@pellicoridien.com of changes.
Protection Measures
Pellicoridien takes practicable measures against unsolicited or accidental access, processing, erasure, loss, or use. Measures include access limits, staff procedures, storage controls, provider safeguards, and protected disposal. No method is entirely risk-free; suspected incidents will be assessed under applicable obligations. Customers should report any suspected data misuse to concierge@pellicoridien.com as soon as possible.
Direct Marketing Choice
Pellicoridien will not use personal data for direct marketing unless it provides information required by Part 6A of the PDPO and receives consent or an indication of no objection. Silence is not consent. Customers may withdraw consent or opt out without charge by emailing concierge@pellicoridien.com . Pellicoridien will honor valid requests and will not provide data to another party for direct marketing without satisfying legal requirements.
Access and Correction
Subject to PDPO exceptions, individuals may request access to their personal data and correction of inaccurate data. Requests should be emailed to concierge@pellicoridien.com with information identifying the requester and records. Pellicoridien may require identity evidence, respond within the statutory period, and charge a legally permitted access fee.
Legal Framework
This policy follows the PDPO and its six Data Protection Principles covering collection, accuracy and retention, use, security, openness, and access and correction. Our online records and communications also operate consistently with the Electronic Transactions Ordinance (Cap. 553). Order-related handling supports obligations under the Sale of Goods Ordinance (Cap. 26), Trade Descriptions Ordinance (Cap. 362), Control of Exemption Clauses Ordinance (Cap. 71), and Unconscionable Contracts Ordinance (Cap. 458).
Nothing in this policy limits rights that cannot lawfully be excluded. Individuals may contact the Office of the Privacy Commissioner for Personal Data where appropriate.
Updates and Contact
Pellicoridien may update this policy to reflect legal or operational changes. The current version will appear on the website. Privacy questions, requests, or complaints may be sent to concierge@pellicoridien.com . Include relevant details so Pellicoridien can identify the matter and respond fairly.